Smart Gigabit Communities Workshop
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NCNGN and The City of Durham
Designing Solutions for Digitally Disadvantaged Citizens |
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On November 27, 2017 fifteen of the State’s top technologists, non-profit and municipal community leaders, and academic scholars set off to collaborate and create a high-level design of three (3) next generation software solutions that would enable individuals with little or no computer skills to participate in accessing public services on the internet. We were there to address quality of life issues like education, healthcare and workforce development.
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Dennis Newman, Program Manager for NCNGN ambitiously set the goal for the day: Design three apps that address how to provide accessible digital services to the disadvantaged members of the community that experience being excluded because of digital literacy, demographic exclusivity and economic inequality to increasing the capability and impact of Durham’s public services. NCNGN partnered with two organizations to make this all happen. US IGNITE and the City of Durham.
The workshop was focused on developing consensus for the “functional application build-out”. The leadership teams were to assume users had 1) access to services at neighborhood community centers, and 2) that the solution would not work without high-speed internet. It utilized a development framework consisting of a modified hybrid of three popular sprint methods: Lean Startup, Business Model Canvas, and Design Sprint. After a warm and inspiring welcome from Ms. Wanda Page, Durham’s Deputy City Manager, and then a high-level overview of NCNGNs work and todays workshop’s goals and objectives from Dennis Newman – Joel Bennett took the group through a thirty-minute narrative and scenic tour into the world of innovation, lean startup, design sprints, minimum viable products, problem/solution definitions, and the importance of testing the riskiest assumptions first. |
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An innovative approach to an innovative solution:
A Lean Design Canvas |
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Definition, Ideation and Creativity
The goal of a lean startup is to build, measure and learn. The group was asked to consider the following:
Prior to our workshop the group preselected three problems areas they identified as being valuable public services in need by the digitally disadvantaged: Education, Health Services, and Employment.
Project teams were asked to develop the following milestones for each project: |
Project teams were asked to develop the following milestones for each project:
...and then present them to the group.
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PROJECT 1 - WORK FORCE JOB PLACEMENT Team Members Dennis Newman, NCNGN Program Director Michael Abensour, Kramden Institute Executive Director Elaine Batten, Durham Public Schools CIO Scott Clark, Town of Chapel Hill CIO Wanda Page, City of Durham Deputy City Manager |
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Problem Statement:
Solution:
Test:
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MVP Features:
Artificial Intelligence
Interview Practices and Resources |
... Presentation #2
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PROJECT 2 - EDUCATION PARENT TEACHER PORTAL Team Members Leah Krause, NCCU CIO Gregory Clinton, NCCU, School of Law Dir. Information Technology & Facilities Bob Panoff, Shodor Executive Director Ronald Wahlen, Durham Public Schools, Director Digital Learning Terry Yates, Town of Cary Infrastructure and Network Manager |
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Problem Statement:
Solution:
Test:
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MVP Features:
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... Presentation #3
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PROJECT 3 - HEALTH SERVICES LINGUISTICS DIAGNOSTICS Team Members Scott Turnbull, US-Ignite National Tech Leader Lynda Goff, WinstonNet Director Linda Jones, City of Raleigh, Digital Inclusion Program Director Ricky Hurtado, UNC-CH Scholar Latino Institute Program Director |
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Problem Statement:
Solution:
Test:
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MVP Features:
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